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Universal Banker: Processes

February 22 @ 9:00 am - 10:30 am


Lindsay Green
Senior Vice President, Managing Director
Extraco Consulting


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This program teaches the streamline processes in a manner to allow the most efficient yet customer-centric lobby experience. See how Extraco improved efficiency throughout an organization and built a stronger culture of teamwork and how banks can do the same.

Learning Objectives:

 Learn strategies for a successful lobby experience for customers
Discuss how to implement team work ideals
Explore ideas for improvements in team efficiency

WiBinar Fees

Pricing For Price Season Pass
Bank Member $195.00 $0.00
Bank Nonmember $249.00 $0.00
Affiliate Member $195.00 $0.00
Affiliate Nonmember $249.00 $0.00

Season Pass Members recieve 4 individual logins to every WiBinar:



This WiBinar is ideal for:

Chief Banking Officer, Branch Manager, Marketing Department, Sales Manager, Retail & Product Managers, Training Manager, Relationship Manager, Business Development Officer, IT & Network Managers

CPE Credits: 
1 CPE Credit

Western Bankers Association

As a result of an exciting merger finalized on January 1, 2018, the Western Bankers Association (WBA) is now the primary association operating two divisions: California Bankers Association (CBA) and Western Independent Bankers (WIB). CBA will oversee all California and federal legislative and regulatory advocacy efforts, while WIB will oversee all conferences and professional development programs. Members of the respective associations will now be members of WBA.

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